Is Customer Service outdated?
The future of work is going to look very different.
Founder of Alibaba Group, China's e-commerce giant, Jack Ma recognizes the importance of teaching children "soft skills" like independent thinking, values, and teamwork. As more aspects of work become automated it's essential to hone in on humanistic skills. Embrace the ways in which technology can forward your business, but capitalize on skills that cannot be automated or synthesized, such as genuine customer service.
This entry was posted on September 5th, 2018 by Stan van Woerkens | Posted in General